Tuesday, 20 August 2013

Magento - International Checkout Error - Cannot Capture

Magento - International Checkout Error - Cannot Capture

Hello everyone I am running Magento 1.7.0.2 and besides the theme, there
are no extras installed.
When certain people try to checkout from the UK their cards are not being
accepted on the website, it is telling them there was a capture error and
then my client gets a notification from their online merchant GoEmerchant
which utilizes the Authorize.Net payment method.
People from the US have no problems at all, some people have even checked
out from Australia and few other countries without a problem. Now not
everyone in the UK is having this issue. Now when they login to the
merchant area (not in magento) and manually put the information in the
card gets accepted just fine.
What Have I Tried:
Going to stock theme
Googling anything I can find about this (nothing)
Verifying that all countries are allowed
Testing Payment gateway, but do not have a UK card.
Please if you have some suggestions that would be great, I wanted to ask
here first before talking to GoEmerchant because like I said the client
can manually run the card just fine.
Thank You

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